Privacy Policy System

Privacy Policy

Effective Date: November 3, 2025
Last Updated: November 3, 2025

1. Introduction

This Privacy Policy describes how Webbo Technology (“we”, “our”, or “us”) collects, uses, and protects information through our communication system hosted at https://chat.esg-emiratessquare.com/ (“Chatwoot Platform”).

Our platform enables communication between businesses and customers through messaging channels such as WhatsApp, Facebook Messenger, Instagram, Email, and Web Chat.

We are committed to protecting your privacy and complying with applicable data protection laws including the EU General Data Protection Regulation (GDPR) and Meta Platform Terms.

2. Company Information

Business Name: Webbo Technology
Legal Entity Name (Arabic): ويبو تكنولوجي للبرمجيات
Website: https://webbotec.com
Contact Email: info@webbotec.com
Business Address: Cairo, Egypt

3. Information We Collect

When you or your customers use our Chatwoot Platform, we may collect the following information:

  • Account Information: Name, email address, company name, and contact details.
  • Conversation Data: Messages exchanged via connected platforms (WhatsApp, Facebook, Instagram, etc.) for business communication purposes.
  • Meta Platform Data: When connected to Facebook or Instagram, we may receive data such as Page ID, Page Name, User ID, or message content necessary to operate the service.
  • Technical Data: Browser information, IP address, and system logs for security and performance monitoring.

4. How We Use Information

We use collected data solely for the following purposes:

  1. To deliver and maintain communication services.
  2. To manage customer support and business inquiries.
  3. To integrate and synchronize messages with connected platforms (e.g., Meta APIs).
  4. To secure and improve our systems.
  5. To comply with applicable legal and platform requirements.

We do not sell, rent, or share your information with third parties for advertising or marketing purposes.

5. Data Processing and Storage

All messages and user data processed through the Chatwoot Platform are stored on our secure self-hosted servers.
We apply standard industry security measures including:

  • Data encryption in transit (HTTPS / SSL).
  • Restricted administrative access.
  • Regular backups and server monitoring.

6. Sharing of Data

Data may be shared only with:

  • Authorized members of Webbo Technology responsible for system operation.
  • Integrated third-party services (e.g., Meta, WhatsApp Business Cloud API) when explicitly authorized by the user.

We do not transfer your data to unauthorized entities.

7. User Rights

Users have the right to:

  • Access their personal data.
  • Request correction or deletion of data.
  • Withdraw consent for processing.
  • Contact us for any privacy-related concern at info@webbotec.com.

8. Cookies

Our Chatwoot Platform may use cookies to maintain user sessions and preferences. You can manage or disable cookies in your browser settings.

9. Data Retention

We retain conversation and account data only as long as necessary to fulfill business communication purposes or as required by law.

10. Third-Party Platforms

Our Chatwoot Platform integrates with Meta products (e.g., Facebook, Instagram, WhatsApp).
Data shared through these channels is governed by the respective platform’s privacy policies:

11. Security Measures

We take appropriate organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at:
👉 https://webbotec.com/privacy-policy-system/

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@webbotec.com

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